FAQs

  •  Where is my item?

You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track packages’ link listed in the support section of our website.

  • What methods of payment do you accept?

We accept all major credit and debit cards, including Amex, Apple Pay, Diners Club, Discover, Facebook Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, Visa

  •  Do you accept PayPal?

Yes, we accept PayPal.

  •  Do you accept Pre-Paid gift cards?

Yes, we accept pre-paid gift cards from all major credit card companies.

  •  Your page is not loading, what’s happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

  • Do I keep getting an error message, what’s happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

  •  I just noticed that I chose the wrong item by mistake, can you swap my product?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

  •  I just noticed that I chose the wrong size by mistake, can you fix this?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

  •  I just noticed that I entered the wrong shipping address. What should I do?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.

  • What happens if my item is damaged?

If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

  • What do I do if I received the wrong Products?

If this happens, we are truly sorry. Please email us at [email protected]htura.com and tell us your order number and how we messed up.  We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes.  We will make sure to correct the issue ASAP!