Return And Refund Policy
We want you to be 100% satisfied with your purchase from 'htura.com'. If you are not satisfied with our product, you can choose to return your order to us for a full refund as long as the following conditions are met:
HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?
On the off chance that you'd wish to return a thing to (htura.com), kindly adhere to the guidelines underneath within 30 days of conveyance.
ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?
Shipping costs will not be refunded
Sales tax will be refunded to the original method of payment
If you placed a special order, this must be returned back to any of our store locations. (Note: Shipping cost is free of charge)
Your order is returned in its original condition (product, packaging, miscellaneous items such as instruction sheets, etc. all in original condition and intact).
Please get in touch with us if you'd like to request a return. If the above conditions have been met, and your return is authorized, we will issue your refund (once we receive the returned order). Please allow up to 3-5 business days for the refund to be fully processed.
If you are looking for an exchange for a faulty product please contact us via our contact us(link Contact Us Page) page and we will organize an exchange!
Do you accept returns from Canadian countries?
Yes, I accept returns
How can customers return your products?
For customer remorse
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
3. WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?
If your product is damaged or defective from a htura.com shipment or in-store purchase, we will exchange or refund this product. To return or exchange an order, please follow the steps below for an in-store purchase or (htura.com) purchase. Contact Email: [email protected]
4. HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A htura.com?
If you do not live near a (htura.com) location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps below:
Include a copy of the original receipt. Note: If you do not have a receipt, a (htura.com) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you
The product(s) can be shipped back in a box to the original store of purchase. For the stores shipping address, please refer to the 2420 Creston Ave #5e, Bronx, NY 10468, United States
Head to your local USPS or UPS store to ship the return, and keep a record of the return tracking number
Please note: If you request a return or an exchange and the store is out of inventory a htura.com gift card will be issued and mailed back to your shipping address.
Everything you buy at (htura.com), on sale or otherwise, is guaranteed satisfactory or your money back. You don’t ever take a chance at htura.com…. Ever!
Address: 2420 Creston Ave #5e, Bronx, NY 10468, United States
Mobile: +1 413-213-5672
Email: [email protected]